Privacy policy

LAST UPDATED: 1 Dec 2024

Solution Select ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Site"), make a purchase, or use our services (collectively, the "Services").

By using our Services, you agree to the practices described in this policy. If you do not agree, please refrain from using our Site.

1. Information We Collect

We collect personal information depending on how you interact with our Site:

  • Information Provided Directly by You:
    • Contact Details: Name, email address, mailing/billing address, and phone number.
    • Order & Transaction Details: Items purchased, payment confirmation, shipping address, and order history.
    • Account Credentials: Usernames, passwords, and security answers.
    • Customer Support: Records of your communications and inquiries with us.
    • User Content: Product reviews or public posts you submit.
  • Information Collected Automatically (Usage Data):
    • Device details, IP address, browser type, network connection, and your browsing behavior (pages viewed, wishlist items, cart activity) collected via cookies, pixels, and web beacons.
  • Information from Third Parties:
    • Data from service providers who support our operations, including payment processors, shipping partners, and e-commerce platforms (such as Shopify).

2. How We Use Your Information

We use your personal data to:

  • Fulfill Orders & Provide Services: Process payments, arrange shipping, manage accounts, and handle returns or exchanges.
  • Communicate: Send order updates, customer service responses, and administrative notifications.
  • Marketing: Send promotional emails or SMS messages and show tailored advertising (you may opt out at any time).
  • Security & Fraud Prevention: Detect, investigate, and prevent malicious or illegal activity.
  • Legal Compliance: Comply with applicable legal obligations and enforce our Terms of Service.

3. Sharing & Disclosure of Information

We do not sell your personal data for monetary value. However, we may share your data with trusted third parties to run our business:

  • Service Providers: Companies supporting IT, cloud storage, payment processing, data analytics, and order fulfillment.
  • Business Partners: Platforms like Shopify and marketing partners to tailor ads and improve user experience.
  • Corporate Transactions: Third parties involved in a business merger, acquisition, or bankruptcy.
  • Legal Requirements: Government bodies or authorities when required by law, subpoena, or to protect rights and safety.

4. Cookies and Tracking Technologies

We use cookies to remember your preferences, run site analytics, and power personalized advertising.

  • Managing Cookies: You can disable cookies through your web browser settings. Note that disabling cookies may impair certain features or site functionality.
  • For detailed information on cookies powered by Shopify, visit Shopify Cookie Policy.

5. Data Rights and Privacy Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access / Know: Request details about the personal data we hold about you.
  • Correction: Request that we update or correct inaccurate data.
  • Deletion: Request that we erase your personal data.
  • Portability: Receive a copy of your personal data to transfer to another service.
  • Opt-Out: Unsubscribe from promotional marketing at any time using the link at the bottom of our emails.

To exercise any of these rights, please email us at support@solutionselectco.com. We may verify your identity before processing your request.

6. Data Retention and Security

We retain your personal data only as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce agreements.

While we implement standard security protocols, no internet transmission is 100% secure. We encourage you to keep your account credentials confidential and avoid sending sensitive information through unencrypted channels.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect or sell personal data from children. If you believe a child has provided us with personal information, please contact us for immediate deletion.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States. Where required, we use approved data transfer mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions, feedback, or wish to exercise your data rights, please contact us:

  • Email: support@solutionselectco.com